Effective September 30, 2026
Information we collect
When you contact us, suggest a consultation time, or create a Build Brief, we may collect your name, email, phone number, project type, location, project details, timing preferences, and any files you choose to upload. We also receive ordinary technical records needed to operate and protect the website, such as request time, browser information, and network identifiers.
How we use information
We use information to respond to you, evaluate future-project fit, manage the waitlist, prepare requested planning material, deliver emails, protect the website, prevent abuse, and comply with applicable obligations. An inquiry does not create a client relationship or reserve a construction date.
Build Briefs and uploaded files
Build Brief files are stored privately. If you separately select the document-context option, supported PDFs and images may be processed by our AI-assisted planning service to prepare the requested checklist. Other uploaded file types are retained for team review. AI output is preliminary educational material, not architectural, engineering, legal, code, permit, or construction advice.
Service providers
We use limited service providers to host the website and private storage, process AI-assisted planning requests, deliver email, maintain security, and support operations. They may process information only as needed to provide those services. We do not sell personal information or share it for cross-context behavioral advertising.
Retention and security
We retain inquiries and related files only as reasonably needed for waitlist and project discussions, recordkeeping, security, and legal obligations. We use access controls, private storage, and expiring file links, but no internet service can promise absolute security. Do not upload Social Security numbers, payment-card data, account passwords, medical records, or other highly sensitive information.
Your choices
You may ask us to correct or delete information, withdraw from future contact, or ask questions about this policy by emailing hello@caddooak.com or calling (214) 543-5960. We may retain limited records when required for security, dispute prevention, or law.
Children and changes
This website is intended for adults planning construction projects and is not directed to children under 13. We may update this policy as our practices change; the effective date above identifies the current version.
See also our Website Terms.